Built for WinTeam Operations

It's 2 AM. An officer calls off. Who's handling it?

Schedule Buddy answers the phone, removes the employee from the WinTeam schedule, records the absence, and starts calling qualified replacements — before your ops manager even wakes up.

45 min → 0
Call-off Handling Time
14 days
Kickoff to Live Agent
24/7/365
Never Misses a Call

You know this drill.

The 2 AM Call-Off Scramble

An employee calls off at 2 AM. Your on-call manager wakes up, logs into WinTeam, pulls the schedule, figures out who's qualified and available, and starts making calls—one by one—until someone picks up. Meanwhile, the post is uncovered and your client contract is at risk.

Death by Data Entry

Your team manually re-keys information across WinTeam modules—from new contract setup to absence tracking to invoice reconciliation. Every manual entry is a chance for error, and every error compounds downstream.

WinTeam Has the Data. Nobody Has the Time.

The reporting you need is technically possible, but pulling it together means exporting, reformatting, and emailing spreadsheets every week. By the time the report lands, the data is stale.

How a call-off actually gets handled.

Every step writes directly to WinTeam through the API. No screen-scraping. No manual steps. Full audit trail.

Employee Calls In
Schedule Buddy answers the phone 24/7. The AI voice agent confirms the employee's identity, records the reason for the call-off, and asks for a return date.
Employee lookup • Voice verification
Schedule Updated
The employee is immediately removed from their scheduled shift in WinTeam. No manual data entry. No waiting until morning.
Schedule modification • Shift detail update
Absence Recorded
The call-off is logged in the WinTeam absence tracker with the correct reason code, date, and shift details. Full audit trail maintained automatically.
Absence tracker • Reason code (NCNS, sick, personal)
Replacement Calls Begin
Schedule Buddy identifies employees who are qualified for that post, checks compliance items (licenses, clearances), verifies they aren't already scheduled, and starts making outbound calls to fill the shift.
Job requirements • Compliance codes • Schedule availability
Shift Covered
When a replacement accepts, they're added to the WinTeam schedule. Your ops manager gets a summary notification—the shift is covered before they ever had to intervene.
Schedule update • Manager notification • Audit log
Average handling: under 3 minutes
Zero manual steps — fully automated
See Schedule Buddy Live →

Purpose-built for WinTeam workflows.

LaunchPad Agent

Automates new contract intake—customer setup, job creation, post setup, bill codes, and compliance requirements—all built directly in WinTeam.

2-3 hours of manual setup per new contract
AI builds the complete WinTeam setup. Your team reviews and approves.

Collections Assistant

Runs structured accounts receivable follow-up workflows, tracks outcomes, and escalates priority accounts—all tied back to WinTeam AR data.

AR team tracks follow-ups in spreadsheets alongside WinTeam
AI runs sequences, logs every touchpoint, and escalates aging accounts automatically.

Automated Reporting

Generate operational reports from WinTeam data on a schedule or on demand. No more exporting, reformatting, and emailing spreadsheets.

Hours of weekly export-reformat-email cycles
Reports generated and delivered automatically, always current.

Custom AI Agents

Got a WinTeam workflow that's eating your team's time? We'll build a custom agent for it—with full API integration and audit trails.

Your team is the integration layer between systems
An AI agent handles it, logged and auditable in WinTeam.

From kickoff to live agent in about two weeks.

We keep it simple. Four steps to automate the workflows that are eating up your team's time.

1

Discovery Call

We learn your workflows, your WinTeam setup, and where the pain is worst. Usually takes 30 minutes.

2

Solution Design

We map the workflow end-to-end and design exactly how the agent will interact with WinTeam—which APIs, which data, which triggers.

3

Build & Test

We build the agent and test it with your team against real WinTeam data. You see it work before it goes live.

4

Deploy & Support

We launch, monitor performance, and iterate. Ongoing support included—your agent gets smarter over time.

We know WinTeam because we've lived it.

We've configured post setups, built bill code structures, and reconciled WinTeam financials. We didn't learn this from a demo—we learned it by running operations.

Our agents use the WinTeam API—the same API that powers TeamTime, eHub, and your existing integrations. No screen scraping. No fragile workarounds.

Every action is logged with a full audit trail, tied to the correct job number, employee record, and GL account—exactly how your compliance team needs it.

Native WinTeam API

Direct REST API integration, not RPA or screen scraping

Full Audit Trails

Every action logged, compliance-ready, tied to the right records

Ops-First Approach

Founded by WinTeam operations people, not AI researchers

14-Day Delivery

From kickoff to your first working agent in about two weeks

Common questions from ops teams.

Does this work with our version of WinTeam?
Yes. We integrate through the standard WinTeam REST API, which is available across current WinTeam versions. During the discovery call, we confirm API access and version compatibility.
What if the AI makes a scheduling mistake?
Every action has a full audit trail and can be reviewed or reversed. Schedule Buddy logs each step—the incoming call, the schedule change, the absence record, the outbound calls—so your team has complete visibility.
How do employees feel about talking to an AI?
The experience is conversational and natural. Employees call in, confirm their identity, state they're calling off, and provide a reason—the same flow they'd have with a person. Most prefer it because there's no hold time and no judgment.
What about union rules and compliance requirements?
Schedule Buddy checks compliance items and job requirements in WinTeam before calling any replacement. If an employee doesn't have the required licenses or clearances for a post, they won't be called. You define the rules; the agent follows them.
Do we need to change anything in our WinTeam setup?
Minimal changes. We work with your existing WinTeam configuration—your jobs, posts, bill codes, absence reasons, and compliance items. We just need API access enabled and a service account configured.

Ready to stop waking up at 2 AM?

See a live demo of Schedule Buddy and talk through which workflows make sense to automate first. Most companies start with call-offs and expand from there.

Book a Call

See a live demo and discuss which workflows make sense to automate first.

Schedule a Time →

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